To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

Shipping fees are non-refundable. If you refuse any shipments from shopthreetwonine.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Shop Three Twonine does not hold responsibility for packages that state delivered.

Our orders are process within 2 business days ,During seasonal times like black Friday or Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare you order.  You will receive your order within 7 business days from the date that it is shipped out. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays.  If your order says delivered and you did not receive it, you must contact your local post office. We offer USPS Priority Mail to most locations. Your shipping cost is displayed at point of checkout. International orders may be subjected to customs charges by your native country.